Returns & Exchanges
At MOZTECH, we stand by the quality of our innovative electronics and offer a 7-day hassle-free return policy for items in their original packaging. We are committed to ensuring your tech experience is seamless and satisfactory across our entire product range.
Initiate Your Request
Contact our support team via our official website or email within 7 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original MOZTECH box including all accessories, manuals, and protective films to ensure the item is eligible for a full refund.
Ship the Item
Affix the provided shipping label or send the package to our designated inspection center using a trackable courier service to prevent loss during transit.
Inspection and Refund
Once our technicians verify the device condition, your refund or exchange will be processed within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing